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Pre-order Information


“Pre-ordering” an item means that you are reserving and paying for an item that will be shipped on a future date. Whilst we are very happy to receive your pre-order for a product, you should be aware of the following terms and conditions that apply to pre-order sales:
Items that are made available to pre-order on our site other than optical media (DVD, Blu-ray, CD) and low value items (under £20) can be secured by paying a deposit. The following terms will apply to such pre-orders;
Deposits are required for each item that is pre-ordered. Deposit amounts are generally up to 10% of the full price of the item.
All deposits received are;
  • Non transferable to other purchases or items
  • Non refundable if you cancel your order
  • Non refundable if you fail to pay the balance of the pre-ordered items within 7 days of receipt of notification.
  • Refundable if we cannot supply you with the item pre-ordered due to an allocation by the manufacturer.
  • Refundable if the item is cancelled by the Manufacturer.
  • Refundable If the item has not been released from 12 months of your original order date and you wish to cancel.
Deposit Only
  1. Pay a deposit to secure your order
  2. Pay the remaining value when your item is due
By paying only the deposit you will secure your pre-order.
Payment for the remaining balance on pre-orders will usually be requested a few weeks before items are expected to be ready to ship. This is to enable us to dispatch orders as soon as they arrive with us.
When you receive notification of your pre-order being due into stock and you no longer require the item you pre-ordered, please notify us via email within 7 days. Failure to notify us on 3 separate occasions will result in cancellation of all current outstanding pre-orders. We are not obliged to refund the deposits paid on the outstanding pre-orders.
Layaway Plan (available on select items only)
  1. Pay a deposit to secure your order
  2. Pay in instalments at a time that suits you
  3. Pay any remaining value when your item is due
By choosing the layaway plan you will pay a non-refundable deposit followed by payments of a minimum value at a time of your choosing. The minimum amount you must pay in each instalment is equal to the deposit value.
After paying your deposit for the Layaway Plan your will receive an invoice via PayPal outlining how much you need to pay, from this invoice you can choose to pay the full remaining balance, pay the minimum amount or an amount greater that the minimum payment.
You will not be billed automatically by us for your order, you are in full control of the payments and can pay at any time up until the estimated release date for the item that you have ordered.
We will notify you by email when the item that you have pre-ordered has become available and is ready to dispatch. The remaining balance on your order will be required before we can send out the order. Failure to pay the remaining balance in a timely manner will result in the cancellation of the order and all funds minus the deposit being returned to you.
A pre-order product is one that is not yet in stock but is expected within the next several months.
While we typically receive the entire quantity of an item we order, there is always a chance that it could be allocated, delayed, or cancelled by the manufacturer or distributor. If your order seems to be running late please do not hesitate to contact us for an update.
Cancellation prior to dispatch of products
If you wish to cancel your pre-order(s) at any time prior to us dispatching your pre-order, please complete the cancellation form that is attached to the order confirmation email and post it back to us. Please be aware that we can only refund back to your original payment method if you cancel within 60 days of placing your order, after this period we can only issue a refund through store credit (E-credit).
Cancellation after dispatch of products
Please read our returns policy.
By placing your pre-order, you consent to these pre-order terms and conditions.
Updated: 13th March 2017