Eye on Asia offers a 14 Day Money Back Guarantee. If for any reason you are not completely delighted with your purchase you may return it within 14 days for a full refund or exchange.
All products must be returned in their original state complete with packaging and all components.
Please ensure all products are packaged carefully to avoid damage on their return journey.
Once we have been informed of your intention to return a product, we will process your refund within 30 days of receiving it back with us. We will not refund the cost of sending any items back to us.
The original delivery charge will only be refunded if the order is cancelled within the 7 day cooling off period.
Some items may be excluded from our returns policy such as optical media, perishable goods or items sold as used or damaged. Please see the individual product for details. This does not affect your statutory rights.
Where products are in stock, we normally dispatch orders within 24 hours. Where you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel the order and issue a full refund, confirming our action via e-mail. However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and send them back to us before a refund can be processed.
If for any reason your product does not reach you in perfect condition, please contact us within 3 days of receipt and we will arrange for a replacement or refund. Please be aware that if the product packaging is damaged but the item is not this will not warrant a refund.
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact us with details of the problem quoting your order number and we will advise you of the action to take.
All DVD's, Blu-rays and CD's are exempt from the above policies. Please note that if you have any problems with these items they can only be replaced for the same item and we do not offer refunds.
Orders that are returned back to us because you have failed to collect your parcel from the Sorting Office after an attempted delivery, failure to pay import charges and/or duties or the incorrect address and/or details have been provided may be cancelled and refunded minus any shipping charges we have incurred. If items that are returned have been damaged in transit we may deduct value from refund equal to damage or wear. In the case of such an event we will contact you with further information.